FAQ

Commitment to Excellence

Looney Maiden has always offered one of the largest selections of Swarovski crystal colors and Swarovski pearl colors and of wedding jewelry designs available on the Internet today. There are over 90 crystal colors and 30 pearl colors to choose from, which provides you an endless number of color combinations. We truly want you to feel excited about your personalized wedding jewelry and bridal hair accessories!

Our commitment to customer service is unparalleled. We are happy to answer all of your wedding jewelry questions and designer Judith Cartier Oliver is available for personal consultations to help you select your perfect bridal jewelry and bridesmaid jewelry sets. You can call her toll free 1-877-271-0406.

How Long Does It Take?

Each piece of Looney Maiden Jewelry is hand crafted and customized especially for you. Orders are confirmed within 24 hours and they usually take 3 to 5 days to complete. This does not include shipping time. (See Packaging and Free Shipping) If you have a rush order please visit this page.

We will notify you with a personal email of your expected completion date and shipping date. Estimated times can vary during peak season or if special pearls or crystal colors need to be ordered. If you are needing your items by a specific date, please add this into your order notes. For orders needed to arrive in less that 2 weeks from order date, we recommend you select the express shipping option for Rush Ordering.

Does my jewelry come in gift boxes?

Yes! At Looney Maiden Jewelry, we are all about quality and presentation and I know you will be delighted to receive all the jewelry you have carefully chosen in my signature gift boxes with silver bow ties. (see Packaging and Free Shipping) Included in each box are personalized jewelry description and care instructions, a beautiful business card and an anti-tarnish jewelry storage bag is provided to keep your jewelry sparkling! Your bridal party will appreciate the time and care you put into purchasing a personalized gift for them.

What type of shipping should I choose?

Looney Maiden Jewelry offers Free Shipping for deliveries within the United States and to US Military APO/FPO addresses.

  • Free Shipping on all Orders over $75 via USPS Priority Mail which generally takes 2-3 days arrival time once shipped.
  • Orders under $75 runs $4.95 via USPS Priority Mail which generally takes 2-3 days arrival time once shipped
  • APO/FPO orders can take longer depending on where you are located.
  • Express Mail is available for a flat rate of $20.00 and arrival is guaranteed in 1-2 days once shipped.
  • International Shipping market rates apply.  See Shipping for more information.

 

What options do I have to receive my jewelry more quickly?

If you wish to receive your order quicker you can elect to upgrade your shipping method to USPS Express Mail (1-2 days guaranteed) -$20.00 Flat Rate

Please include a note on the order form for the date you need your order by.

By choosing this Rush Shipping Option we will expedite your order with a Rush status. Please note your order amount will not reflect these additional charges on the shopping cart. You will receive a follow up personal email confirmation reflecting the added shipping fee. (see Rush Order)

Accepted Forms of Payment

For your convenience Looney Maiden accepts VISA and MasterCard. Your credit card is not charged until we have received and reviewed your order.

You are welcome to use our convenient online shopping cart or telephone your order directly to us.
You can call our toll free number
1-877-271-0406
11am to 10pm EST
8am to 7pm PST
7 Days a Week.

Should you prefer to order using a check or money order, you may email your order to Judith@LooneyMaiden.com and ask to make arrangements for payment or call us directly ay 1-877-271-0406. Your order will be shipped after your check has been received and cleared.

Sales Tax Deliveries within the State of Washington will  reflect a 9.5% sales tax. If the city in which you live has a different tax rate,  we will adjust your order to reflect the sales tax for your region. Sales tax is based on your delivery address.

Shopping Cart Security

Looney Maiden Jewelry uses the secure AgoraCart shopping cart which employs HTTPS secure socket layers (SSL) and encrypts all personal and credit card information. As an added precaution credit card numbers are split with each half being stored in separate locations.

All secure information is promptly deleted from the server immediately after it has been retrieved by our office 7 days per week.

After placing your order you will receive an immediate acknowledgement from the shopping cart software plus a second personal email from Judith Cartier Oliver to confirm your order. Your credit card will be charged once we have sent your personal email confirmation with completion date.

Privacy Policy

Your personal information will be kept in the strictest confidence. We will not sell or share information with anyone.

Guarantee

Every piece is personally crafted by the Judith Cartier Oliver and carefully inspected before shipment. In the unlikely event of damage resulting from a manufacturing defect Looney Maiden Jewelry will gladly to repair your piece free of charge. We reserve the right to examine the jewelry to determine the cause of damage.

Please contact Judith directly via email judith@looneymaiden.com or by phone 1-877-271-0406 prior to shipping your jewelry. While Looney Maiden Jewelry is carefully crafted, we cannot take responsibility for damage due to either abuse or normal wear and tear.

Return/Exchange Policy

Looney Maiden happily provides exchanges or store credit for up to 10 days after receipt of your jewelry.

To exchange an item, please contact Judith Cartier Oliver toll-free at 1-877-271-0406 or email Judith@LooneyMaiden.com for instructions for your exchange. Do not send your jewelry prior to contacting Looney Maiden for these instructions. Customers are responsible for their return shipping fees.

Since each piece of Looney Maiden jewelry is carefully hand crafted and customized especially for you and created only after you submit your order we are unable to offer refunds. I encourage you to contact me directly to assist you with color choices and customizing styles to meet your needs. Always feel free to contact me directly via email or toll-free at 1-877-271-0406 for additional guidance on styles and color choices.

  • You are always welcome to order one set before ordering the remaining sets in order to make sure you like the style and colors.
  • If you have a fabric swatch you are always more than welcome to send the swatch to my studio for color matching.

I truly want you to be excited and pleased with your purchase!

Contact Information

Looney Maiden Jewelry
Judith Cartier Oliver, Designer
PO Box 31665
Seattle, WA 98103

www.LooneyMaiden.com
Judith@LooneyMaiden.com

Toll Free: 1-877-271-0406
Seattle, WA: 206-789-4913
11am to 10pm EST
8am to 7pm PST
7 Days a Week

If you live near or will be visiting the Seattle area, schedule a visit to the Looney Maiden Studio Showroom for a fun filled experience as part of your wedding planning.

The Looney Maiden Studio and Showroom is located in Seattle, Washington. Daytime, evening and weekend appointments are available. It is recommended to schedule ahead of time however at times there are some same day appointments available. We will do our best to accommodate your schedule and guarantee you will have a fun filled experience at our showroom.